Returns & Refunds

Melle-Beauty.com is operated by Royal Destinations Kft. We want you to be happy with your purchase. This page explains how shipping, returns and refunds work.

1) Shipping

Processing time
Orders are prepared within 1–3 business days after your order has been confirmed

Where we ship from:
All orders are dispatched from our warehouse in London, United Kingdom.

Delivery times

  • United Kingdom: typically 3–7 business days (customs may add time).

  • European Union: typically 3–7 business days.
    Delivery estimates are not guarantees; carrier delays and customs inspections are outside our control.

Tracking
You’ll receive a shipment confirmation email with a tracking link as soon as your parcel leaves our warehouse.

Customs for UK deliveries
Orders to the UK may be subject to customs checks or import fees per local rules. If payable, these are the customer’s responsibility.

2) Returns (EU & UK consumers)

You have the right to withdraw within 14 days from the day you (or a person you designate) receives the goods, without giving any reason.

How to start a return
Email [email protected]

  • order number

  • item(s) you wish to return

  • reason (optional)
    We’ll reply with return instructions and an RMA (Return Merchandise Authorisation) code.

Return cost
Returns are free within the return window for orders delivered to the UK and EU. We will provide a prepaid label or arrange collection (details in our reply).

Return address:
For European Clients:
Royal Destinations Kft.
Bánomi ltp. 38, 2500 Esztergom, Hungary

For Clients in the UK:
Melle-Beauty – Prince Charles Drive, London NW4 3FP, United Kingdom

Condition of returned items

  • Items must be unused, unopened and in original packaging.

  • For hygiene reasons, we cannot accept returns of opened or unsealed cosmetics, makeup, skincare, fragrances or personal-care items unless they arrived damaged or faulty.

  • Please pack returns securely; you are responsible for any loss of value due to handling beyond what is necessary to check the nature, characteristics and functioning of the goods.

3) Refunds

  • Once your return is received and inspected, we’ll process your refund to the original payment method within up to 14 days.

  • If only part of the order is returned, any shipping fee paid originally is not refunded (unless the return is due to our error).

  • If items show signs of use or damage, we may deduct a reasonable amount to reflect the diminished value, as allowed by EU/UK law.

4) Damaged, incorrect or defective items

If your order arrives damaged, incorrect or defective, contact us within 48 hours of delivery at [email protected]

with your order number and clear photos. We will arrange a free replacement or full refund.

5) Exchanges

We don’t offer direct exchanges. Please return the item (if eligible) for a refund and place a new order.

6) Contact

Melle-Beauty.com (operated by Royal Destinations Kft.)
Registered address: Bánomi ltp. 38, 2500 Esztergom, Hungary
Email: [email protected]

Legal note

This policy does not limit any rights you have under applicable EU consumer law and UK consumer law. If country-specific rules require longer return periods or additional remedies, those rights apply.